To all our valued clients,
Prior to the upcoming Yuletide season, we would like to inform you that our Customer support and Transactions team will not be able to accommodate inquiries and processing of orders to the given dates below:
l December 24, 2013 : Special Non-working Holiday
l December 25, 2013 : Christmas Day (Regular Holiday)
l December 30, 2013 : Regular Holiday
l December 31, 2013 : Special Non-working Holiday
l January 01, 2014 : New Year’s Day (Regular Holiday)
Please be informed that during the holidays our mail server will remain open so you may still send us an e-mail at firstname.lastname@example.org for your questions, concerns and suggestions and we will surely get back to you after the above mentioned out of service dates.
Note that you may experience some delays in our response and order processing that will last until 2nd week of January 2014 due to the huge volume of orders and inquiries we have anticipated to receive during holiday.
Kindly refrain from sending more than one message regarding the same inquiry as this will only further delay the process. Rest assured that we will go through all the emails that are sent in order to provide you with the help that you need.
Hallo Hallo Mall Team